FAQ

Santoni Customer Care is available through two official channels:

· the dedicated contact form;

· the telephone number listed on the Contact Us page, available during the hours indicated.

Both channels can be accessed via the Contact Us page on our website.

Customer Care provides support in two languages: Italian and English.

Contact Customer Care in your preferred language.

Customer Care generally responds in one to two working days.

Please check your inbox and spam folder in the 48 hours following your enquiry.

Customer Care is happy to assist with any of the following prior to purchasing:

· queries regarding our Terms & Conditions of Sale;

· help in choosing the right model;

· advice on size and fit;

· suggestions for accessories and variations;

· special requests for bespoke and made-to-order services and requests relating to fine leathers (such as alligator).

Please use the Contact Us form to request assistance before completing your order.

During the purchase process, Customer Care can:

· help you choose the right style and size;

· offer advice on fit;

· assist you in placing your order;

· handle special requests for bespoke and made-to-order services, and requests relating to fine leathers (such as alligator).

Please contact Customer Care for real-time support whilst placing your order.

Customer Care is on hand after your purchase to help with:

· shipping details and updates;

· guidance on any specific customs procedures;

· return requests and assistance with preparing your return parcel.

For after-sales support, please contact Customer Care .