Have you heard of PSD2 yet?


Starting on 28 December 2020, online payments will be even more secure thanks to the new European PSD2 regulation which introduces new authentication rules.

From now on, when you place an order using a credit card payment, your bank may ask you to confirm your identity using 3D Secure authentication.

There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID.

We recommend that you contact your bank to ensure that they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.

Below you will find a short infographic that will guide you through the new payment method.

If you have any questions or concerns, please contact our Customer Care via chat, by phone or by filling out the form in the Contact Us page of the website.

1. PROCEED TO PURCHASE

Once you have added the products you wish to purchase to your basket, enter your credentials: shipping, billing and payment details.

2. PAYMENT PHASE

At the payment stage, your bank will ask you to confirm your identity using 3D Secure authentication.

3. 3D SECURE AUTHENTICATION

There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID.

4. ORDER CONFIRMATION

After receiving authorisation from your bank, your order will be confirmed.