How would you like to proceed?
Please be advised that changing your location while shopping will remove all contents from shopping bag.Ship To Another Country
Pursuant to Art. 52 of Legislative Decree 206/2005, as modified by Legislative Decree 21/2014, the customer may withdraw from these conditions and therefore from the purchase agreement for any reason, without stating any justification and without incurring any penalty, within 14 (fourteen) working days from the date of receipt of the order (30 days for the USA).
To exercise the right of withdrawal referred to in Article 5.1 above, the customer must sent FiloBlu a notification email to this effect within the deadline indicated to firstname.lastname@example.org, or via the dedicated form on the Website.
If the customer chooses to exercise this right, they must return the products at their own expense to FiloBlu within 14 (fourteen) days of their withdrawal (30 days for the USA).
FiloBlu c/o Snatt Logistica Spa Mag. L, Via San Biagio, 65/67 42024 Castelnovo Sotto (RE) Italy
FiloBlu c/o Snatt Logistica Spa Via Kennedy 12/B 42040 Campegine (RE) Italy
The goods must be returned intact with all their parts and in their original packaging (bags and boxes), preserved and used only for the time strictly necessary to reasonably establish and verify their condition, characteristics and size, with no signs of wear or dirt, in compliance with the following conditions:
FiloBlu shall reimburse the customer for the full amount already paid within 14 (fourteen) days from withdrawal by way of a transfer of the debited amount, using the same payment method used by the customer for the initial transaction, unless agreed otherwise. In any case, the customer shall not incur any costs as a result of such reimbursement. FiloBlu may suspend the refund until receipt of the returned product or until the customer proves that they have correctly returned the product, whichever is first.
In any case, the customer will forfeit the right of withdrawal in cases where FiloBlu ascertains that:
In case of forfeiture of the right of withdrawal, FiloBlu will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.
It is not possible to request an exchange or a refund of a customized product unless the goods are defective or do not comply with the order placed (article 5, paragraph 3, letter c of Legislative Decree No. 185 of 22/05/1999).