Order & Payments

 

To make the purchase, follow the online procedure carefully. FiloBlu S.p.A. reserves the right to refuse or cancel an order, in case of doubts regarding the veracity of the payment (incomplete or inconsistent personal data, payment issues in previous purchases, doubtful authenticity of the credit card) or unavailability of products. Refusal or cancellation of the order (by e-mail or telephone) may not be timely and could also follow subsequent contact by the customer.

 

How do I make a purchase?

1. Select the shipping country from the menu at the bottom right of the Homepage.
2. Click on the desired product to access the relevant product page and view in detail all the information regarding the product itself. Select your size and click on "Add to Cart".
3. To proceed with your purchase immediately, click on "Shop Now". To modify the content of your shopping bag, click on "View and Edit Cart". You can then proceed to the checkout by filling in all the address fields, as well as the desired payment method. To find out what payment methods are available, go to the Price and Payment Method section.

Finally, check your order summary and click "Place Order”.

Once you have made your purchase, you will receive an e-mail containing a summary of your order and confirmation that it has been correctly received.

We remind you that all orders placed online can be returned within 14 days of delivery, except for customized products.

Only adults are permitted to place orders.

FiloBlu S.p.a. shall not be held responsible for any orders placed by children without parental permission.

 

Prices and payment methods

The prices indicated on the website are inclusive of VAT. Any shipping costs or payment charges shall always be communicated to the Customer in advance via the website or the present Conditions.

Customers may pay using the following methods:

Paypal:

Customers may use Paypal depending on Paypal's specific conditions.

Credit card:

If paying with credit card, the transaction may be finalised via Paypal or another secure server chosen by FiloBlu. Under no circumstances and at no stage of the payment process with FiloBlu be able to find out the customer's card details, which are transmitted via a protected connection directly to the bank managing the transaction. These details will not be stored on any FiloBlu computer archive and FiloBlu will therefore under no circumstances be held responsible for any fraudulent or undue use of the customer's credit card by a third party following the payment.

Have you heard of PSD2 yet?

Starting on 28 December 2020, online payments will be even more secure thanks to the new European PSD2 regulation which introduces new authentication rules. From now on, when you place an order using a credit card payment, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments and you may be asked to confirm your identity by SMS, email or TouchID. We recommend that you contact your bank to ensure that they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.

If you have any questions, please contact our Customer Service.

SOFORT Banking:

In case of purchase with this payment method, you will be redirected to the Sofort site to complete the payment. The shipment of the goods will take place only upon receipt of actual payment in the bank.

 

 

Secure payments

The payment transaction takes place on a protected page, which uses SSL (Secure Sockets Layer) certificates, a system that guarantees maximum security for online transactions. Credit card details are protected from unauthorized access by encrypted transfer of SSL data, which is not accessible to third parties.