Shipping
The UPS courier delivers from Monday to Friday, both in the morning and the afternoon. Orders are dispatched 24 hours following receipt of your order, after which delivery times are 3-5 working days for countries outside Italy. In case of shipments to countries outside CEE, goods may be subject to customs duties or taxes. Any additional taxes for customs clearance will be borne by the recipient. Customs duties and taxes are charged when the goods arrive in the country of destination, and the cost varies depending on the country.
Returns
Your withdrawal right may be exercised by sending a written communication by email (to customercare@santonishoes.com) within 14 days of receipt of the goods. Eventually customers shall fill in the on-line Returns Form specifying in the case of a return the relevant reasons and the quantity of items to be returned. To exercise your right to cancel you must return the product(s) in perfect condition and with all original labels still attached. The returned items must be carefully packaged so as to protect the original packaging from any writing, labelling, or other damage.
Customer Care
If you need assistance in order to improve your shopping experience, please don’t hesitate to contact us by phone at the following number (+39) 041 8380044. Our Customer Care team will be pleased to help you from Monday to Friday, 8.30 – 13.00 14.30- 18.00 (GMT +1: Rome / Paris / Berlin time)
