Right of withdrawal

Extended holiday returns.
For orders received during the holidays, start your return by January 14, 2022.


Pursuant to Art. 52 of Legislative Decree 206/2005, as modified by Legislative Decree 21/2014, the customer may withdraw from these conditions and therefore from the purchase agreement for any reason, without stating any justification and without incurring any penalty, within 14 (fourteen) working days from the date of receipt of the order (30 days for the USA).

To exercise the right of withdrawal referred to in Article 5.1 above, the customer must sent FiloBlu a notification email to this effect within the deadline indicated to customercare@santonishoes.com, or via the dedicated form on the Website.

If the customer chooses to exercise this right, they must return the products at their own expense to FiloBlu within 14 (fourteen) days of their withdrawal (30 days for the USA).

For packages sent from within the European Union, the shipping address is as follows:

FiloBlu c/o Snatt Logistica Spa Mag. L, Via San Biagio, 65/67 42024 Castelnovo Sotto (RE) Italy

For packages sent from outside the European Union, the shipping address is as follows:

FiloBlu c/o Snatt Logistica Spa Via Kennedy 12/B 42040 Campegine (RE) Italy


The goods must be returned intact with all their parts and in their original packaging (bags and boxes), preserved and used only for the time strictly necessary to reasonably establish and verify their condition, characteristics and size, with no signs of wear or dirt, in compliance with the following conditions:

  • the customer may only exercise their right of withdrawal in relation to products purchased in their own interests; the customer may not exercise their right of withdrawal in relation to a part of the product purchased (e.g. accessories, etc.);
  • the purchased product must be intact and returned in its original packaging in its entirety with all its parts (including packaging and any documentation and accessories: labels, tags, seals, etc.);
  • all shipping costs (and customs fees, if any) incurred in returning the goods will be borne exclusively by the customer;
  • until the goods have been received at the warehouse indicated by Filoblu, the shipment shall remain the full responsibility of the customer;
  • FiloBlu shall not be held responsible under any circumstances for any damage, theft or loss that occurs during or as a result of the return shipping.


FiloBlu shall reimburse the customer for the full amount already paid within 14 (fourteen) days from withdrawal by way of a transfer of the debited amount, using the same payment method used by the customer for the initial transaction, unless agreed otherwise. In any case, the customer shall not incur any costs as a result of such reimbursement. FiloBlu may suspend the refund until receipt of the returned product or until the customer proves that they have correctly returned the product, whichever is first.


In any case, the customer will forfeit the right of withdrawal in cases where FiloBlu ascertains that:

  • the returned product and/or its accessories and/or its packaging are not intact;
  • the product is missing its external packaging and/or the original internal packaging;
  • the product is missing any integral elements and/or accessories (for example fasteners, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, FiloBlu will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product.



It is not possible to request an exchange or a refund of a customized product unless the goods are defective or do not comply with the order placed (article 5, paragraph 3, letter c of Legislative Decree No. 185 of 22/05/1999).